Terms of service

Terms of Service

Effective Date: February 7, 2026
Last Updated: February 7, 2026

Welcome to Primal Peak. These Terms of Service ("Terms") govern your use of our website https://tryprimalpeak.com/ (the "Site") and the purchase of products from Primal Peak.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

General Information

Site Operator:
Primal Peak
5900 Balcones Drive #14998
Austin, Texas, United States
78731
Email: sales@tryprimalpeak.com
Phone: 1-512-325-6177

Business Type: Online retailer of dietary supplements and wellness products

Eligibility

You must be at least 18 years old to make purchases on our Site. By placing an order, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

Product Information

We strive to provide accurate product information. However:
• We do not warrant that product descriptions or images are error-free
• Products may vary slightly from images shown
• We reserve the right to correct errors and update information at any time
• Prices are subject to change without notice

Orders and Pricing

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• Payment is due at the time of order
• We accept major credit cards and other payment methods as displayed

Shipping and Delivery

• We ship to addresses within the United States and select international locations
• Shipping costs are calculated at checkout
• Orders typically ship within 1 business day
• Risk of loss passes to you upon delivery to the shipping carrier

Returns and Refunds

Returns and refunds are governed by our Refund Policy. Key points:
• 30-day return window for unopened products
• Return shipping costs are customer's responsibility (unless product is defective)
• Refunds processed within 5–7 business days of receiving return

Product Use and Disclaimers

Dietary Supplement Disclaimer:
These statements have not been evaluated by the Food and Drug Administration (FDA). Products sold on this Site are not intended to diagnose, treat, cure, or prevent any disease.

Important Safety Information:
• Consult a healthcare professional before using any dietary supplement
• Do not exceed recommended dosage
• Keep products out of reach of children
• Not intended for use by pregnant or nursing women without medical supervision
• Not intended for individuals under 18 years of age

Limitation of Liability

To the fullest extent permitted by law:
• Primal Peak is not liable for indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the amount you paid for the product
• We are not liable for delays or failures in service

Governing Law

These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts located in Texas, United States.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Effective Date."

Contact Information

If you have questions about these Terms of Service, please contact us:

Primal Peak
5900 Balcones Drive #14998
Austin, Texas, United States
78731

Email: sales@tryprimalpeak.com
Phone: 1-512-325-6177
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)

Thank you for choosing Primal Peak.